Payment & Delivery
Payment & Delivery
Delivery Details
We have dedicated delivery vehicles and work on specific delivery terms as seen below:
- We deliver Monday to Saturday.
- Delivery fees cover fuel, workmanship, wear and tear on vehicle.
- Deliveries take place within 3–8 working days. This depends on various factors, for example: how busy we are, location and order size.
- Orders will only be dispatched once payment has been received.
- Unless COD/YOCO option is chosen.
- If a delivery is failed due to not being at home, a second delivery fee will apply.
- Delivery windows are 1–4 hours and are only an estimate, and are not always exact due to various challenges.
Our 3 Delivery Options
Drop Where We Stop Option
We will drop your order exactly where the delivery vehicle stops.
Should you require carrying over any distance then select the Premium Delivery Option.
Premium Delivery Option
If bags are ordered with the Premium Delivery Option we will unbag up to 10 bags (at your request).
The remainder will be neatly stacked or unbagged at an additional R8 per bag.
VIP Express Delivery Option
Delivered within 24hrs.
Valid only on orders placed Monday to Thursday.
Get your order delivered and packed within 24hrs of placement.
Same rules apply as Premium Delivery Option (see above).
Valid on deliveries situated in Southern Suburbs, Northern Suburbs, Atlantic Seaboard, CBD and Weskus (as per our delivery areas below).
Important Information
The delivery vehicle will stop as close to the packing/off loading point as possible. NO driving on loose sand or dangerous conditions is permitted, as we do not have 4x4 vehicles.
Delivery fees are a set price up to 2500 loose pieces or 80–125 bags or 2,5 tons. Should an order exceed this, a second delivery fee will apply, payable EFT prior to delivery.
More than 10 bags unbagging is charged at R8 per bag.
Once the order is placed we will notify you of the delivery date & time possible, during the course of the day.
Areas We Cover / Delivery Fees & Options
Cape Town
West Coast covers Milnerton up until Duynefontein.
Drop Where We Stop: R99 Premium: R199 VIP Express: R499
Bellville, Brackenfell, Boston, Bothasig, Burgundy Est., De Bron, De Tyger, Durbanville, Edgemead, Eversdal, Goodwood, Joostenberg Vlakte, Kanonberg, Kenridge, Kraaifontein, Kuils River, Loevenstein, Milnerton, Montague Gardens, Monte Vista, Oakdale, Oakglen, Oude Westhof, Panorama, Parow, Pinehurst, Plattekloof, Protea Hoogte, Protea Valley, Richwood, Thornton, Uitzicht, Van Riebeekshof, Welgedacht, Welgelegen, Welgemoed.
Bloubergstrand, Brooklyn, Century City, Duynefontein, Flamingo Vlei, Melkbosstrand, Milnerton Ridge, Paarden Eiland, Parklands, Rugby, Sandrift, Tijgerhof, Royal Ascot, Sunningdale, Sunset Beach, Table View, West Beach, Woodbridge Island, Ysterplaat.
Drop Where We Stop: R99 Premium: R199 VIP Express: R499
Athlone, Bergvliet, Bishopscourt, Claremont, Constantia, Crawford, Diep River, Epping, Grassy Park, Harfield Village, Kensington, Maitland, Observatory, Pinelands, Heathfield, Hout Bay, Kenilworth, Kenwyn, Kirstenhof, Lansdowne, Lakeside, Marina da Gama, Mowbray, Muizenberg, Newlands, Ottery, Plumstead, Retreat, Rondebosch, Rosebank, Southfield, Steenberg, Tokai, West Lake, Wynberg, Salt River, Woodstock.
Drop Where We Stop: R99 Premium: R199 VIP Express: R499
Bo-Kaap, City Center, Devils Peak Est., De Waterkant, Foreshore, Gardens, Higgovale, Oranjezicht, Schotsche Kloof, Tamboerskloof, University Estate, Vredehoek, Walmer Estate, Zonnebloem.
Bakoven, Bantry Bay, Camps Bay, Clifton, Fresnaye, Green Point, Hout Bay, Llandudno, Mouille Point, Sea Point, Three Anchor Bay.
Capri Village, Clovelly, Fish Hoek, Glencairn, Kalk Bay, Kommetjie, Noordhoek, Ocean View, Scarborough, Simon's Town, St James, Sunnydale, Sun Valley.
Firgrove, Gordon's Bay, Penhill, Somerset West, Stellenbosch, Strand, Eerste River.
Paarl, Fransehoek, Wellington.
Overberg covers up until Kleinmond: Betty's Bay, Rooi-Els, Pringle Bay, Hangklip, Kleinmond.
Weskus
Drop Where We Stop: R99 Premium: R199 VIP Express: R499
Vredenburg, Saldanha, Jacobsbaai, Paternoster, St Helena Bay, Stompneus Bay / Stompneusbaai, Britannia Bay, Shelley Point, Velddrif, Laaiplek, Dwarskersbos, Hopefield, Langebaan, Langebaanweg, Myburgh Park, Mykonos.
Aurora, Darling, Yzerfontein.
Collections from:
Bloemfontein Street, Paarden Eiland
11 Perlamoen Street, Unit 10, Vredenburg
If we have not covered your area in the above-mentioned list, kindly contact us to confirm costing.
Payment Details
Here at The Wood Gurus we try and keep everything as easy and convenient as possible.
Information on Payments
- Credit Card / Cheque Cards accepted.
- Debit Cards accepted.
- Normal EFT payments accepted from your bank directly to ours. NOTE: EFT orders only dispatched once payment has been cleared.
- Cash on Delivery (COD) also accepted. Cash paid on completion of delivery.
- Mobile YOCO card machine also available.
- Cash Deposit also welcome at any local FNB branch.
- No cash refunds will be processed. Wood may be swapped out instead or EFT refund will be made if within our refunds policy.
Tips
Please note that tips get pooled till month end and it gets split evenly amongst the delivery teams.