Payment & Delivery
DELIVERY DETAILS
We have dedicated delivery vehicles and work on specific delivery terms as seen below:
We delivery 5 days a week in summer and 6 days a week in winter.
Delivery fees cover fuel, workmanship, wear and tear on vehicle.
Deliveries take place within 2 – 9 working days , this depends on various factors ie : how busy we are , location , order size.
Orders will only be dispatched once payment has been received, unless COD option is chosen.
If a delivery is failed due to not being at home, a second delivery fee will apply.
Delivery windows are estimated and are not always exact due to various challenges.
We have 2 delivery options available
"DROP WHERE WE STOP" OPTION
We will drop your order exactly where the delivery vehicle stops.
Should you require carrying over any distance then select the PREMIUM DELIVERY OPTION.
PREMIUM DELIVERY OPTION
We will carry and stack the wood with a maximum of 25m from where vehicle stops.
Only 1 flight of stairs included in the 25m.
If bags are ordered we will unbag up to 10 bags(at your request prior to delivery). The remainder will be neatly stacked or unbagged at an additional R8 per bag.
Should the delivery exceed the 25m or 1 flight of stairs R199 will be payable via EFT prior to delivery.
IMPORTANT INFORMATION
The delivery vehicle will stop as close to the packing/off loading point as possible, NO driving on loose sand or dangerous conditions is permitted.
Delivery fees are a set price up to 2000 loose pieces or 100 bags,should an order exceed this a second delivery fee will apply , payable EFT prior to delivery. More than 10 bags unbagging is charged at R8 per bag.
IF PRIOR ARRANGEMENTS ARE NOT MADE UPON ORDERING YOUR WOOD THEN THE STANDARD DELIVERY TERMS APPLY).
Areas we cover across Cape Town: (See below)
Once the order is placed we will notify you of the delivery date & time possible, during the course of the day
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West Coast Delivery (DROP WHERE WE STOP) @ R49 (Does NOT Include Carrying or Packing)
West Coast Delivery (PREMIUM) @ R99
Bloubergstrand,Brooklyn, Century City, Duynefontein, Flamingo Vlei, Melkbosstrand, Milnerton Ridge,Paarden Eiland, Parklands,Rugby, Sandrift, Tijgerhof , Royal Ascot, Sunningdale, Sunset Beach, Table View, West Beach ,Woodbrige Island,Ysterplaat (Up until Duynefontein)
CBD/City Bowl Delivery (DROP WHERE WE STOP) @ R49 (Does NOT Include Carrying or Packing)
CBD/City Bowl Delivery (PREMIUM) @ R99
Bo-Kaap, City Center, Devils Peak Est., De Waterkant, Foreshore, Gardens, Higgovale, Oranjezicht, Schotsche Kloof, Tamboerskloof, University Estate, Vredehoek, Walmer Estate, Zonnebloem
Atlantic Seaboard Delivery (DROP WHERE WE STOP) @ R49 (Does NOT Include Carrying or Packing)
Atlantic Seaboard Delivery (PREMIUM) @ R99
Bakoven, Bantry Bay, Camps Bay, Clifton, Fresnaye, Green Point, Hout Bay , Llandudno, Mouille Point, Sea Point, Three Anchor Bay
Southern Suburbs Delivery (DROP WHERE WE STOP) @ R49 (Does NOT Include Carrying or Packing)
Southern Suburbs Delivery (PREMIUM) @ R99
Athlone, Bergvliet, Bishopscourt, Claremont, Constantia, Crawford, Diep River, Epping, Grassy Park, Harfield Village, Kensington, Maitland, Observatory , Pinelands , Heathfield, Hout Bay , Kenilworth, Kenwyn, Kirstenhof, Lansdowne, Lakeside, Marina da Gama, Mowbray, Newlands, Ottery, Plumstead, Retreat, Rondebosch, Rosebank, Southfield, Steenberg, Tokai, West Lake, Wynberg ,Salt River , Woodstock,
Northern Suburbs Delivery (DROP WHERE WE STOP) @ R49 (Does NOT Include Carrying or Packing)
Northern Suburbs Delivery (PREMIUM) @ R99
Bellville, Brackenfell, Boston, Bothasig, Burgundy Est., De Bron, De Tyger, Durbanville, Edgemead, Eversdal, Goodwood, Joostenberg Vlakte, Kanonberg, Kenridge, Kraaifontein, Kuils River, Loevenstein, Milnerton, Montague Gardens, Monte Vista, Oakdale, Oakglen, Oude Westhof, Panorama, Parow, Pinehurst, Plattekloof, Protea Hoogte, Protea Valley, Richwood,Thornton, Uitzicht, Van Riebeekshof, Welgedacht, Welgelegen, Welgemoed
South Peninsula
South Peninsula (PREMIUM) @ R299
Capri Village, Clovelly, Fish Hoek, Glencairn,Kalk Bay, Kommetjie, Muizenberg, Noordhoek, Ocean View, Scarborough, Simon's Town, St James, Sunnydale, Sun Valley
Eerste River
Eerste River (PREMIUM) @ R299
Helderberg
Helderberg(PREMIUM) @ R299
Firgrove, Gordon's Bay, Penhill, Somerset West, Stellenbosch, Strand
Cape Winelands
- (PREMIUM) @ R499
Paarl , Fransehoek , Wellington
Overberg
- (PREMIUM) @ R499
Betty's Bay , Rooi-Els , Pringle Bay , Hangklip
Click & Collect @ No Charge
Collections from Bloemfontein Street,Paarden Eiland
If we have not covered your area in the above-mentioned list, kindly contact us to confirm costing.
PAYMENT DETAILS
Here at The Wood Gurus we try and keep everything as easy and convenient as possible.
Information on payments.
* Credit Card/Cheque Cards accepted
* Debit Cards accepted
* Normal EFT payments accepted from your bank directly to ours (NOTE:EFT orders only dispatched once payment has been cleared)
* Cash on Delivery (COD) also accepted, Cash payed on completion of delivery
* Cash Deposit also welcome at any local FNB branch
* No cash refunds will be processed, wood may be swapped out instead or eft refund will be made if within our refunds policy
TIPS:
Please note that tips get pooled till month end then we print a report of the total amount and it gets split evenly amongst the delivery teams.
